7-Day Return Policy
Return &Exchange Policy
We want you to be completely satisfied with your purchase. Learn about our straightforward return and exchange process for defective or damaged items.
Return Policy Overview
Quick facts about our return and exchange policy to help you understand the process.
7-Day Return Policy
You have 7 days after receiving your item to request a replacement if the product is defective or damaged.
Original Condition Required
Items must be unused and in the same condition as received, in original packaging with receipt or proof of purchase.
Inspection Process
All returns are inspected upon receipt. You may need to provide photos/videos of the issue before authorization.
Shipping Responsibility
Customers are responsible for return shipping costs. Return shipping fees will be deducted from refunds.
What Can Be Returned?
Understanding which items are eligible for return and which items cannot be returned.
Eligible for Return
Defective or damaged products
Items in original packaging
Unused items in same condition
Regular priced items only
Items with valid proof of purchase
Non-Returnable Items
Gift cards and services
Downloadable software products
Screen guards and housing
Flex cables and repair tools
Screwdrivers and pry tools
ESD safe tools and adhesives
Sale items (cannot be refunded)
Items returned after 7 days
Return Process
Follow these simple steps to return or exchange your item.
1
Contact Support
Email support@icareservice.in with photos/videos of the issue
2
Authorization
Receive return authorization and return ID from our team
3
Package Item
Pack properly with return ID written on the packet
4
Ship to Us
Send to our address in Vadapalani, Chennai
5
Inspection
We inspect and notify you of approval/rejection
6
Replacement
Approved items get replacement sent back to you
Detailed Return & Exchange Policy
We have a 7-days replacement policy, which means you have 7 days after receiving your item to request a replacement, if the received product is defective or damaged.
Return Eligibility
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned including screen guards, housing, flex cables, repair tools, screwdrivers, pry tools, ESD safe tools, and adhesive tools.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Return Authorization Process
We don't allow anyone to misuse the return policy. To avoid issues with customers sending old broken items, you will need to send a photo or video of the actual problem before we authorize the return. You can send a mail to support@icareservice.in.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
Shipping Information
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address:
D-7, Basement Floor, Doshi Gardens,
No -174, NSK Salai, Vadapalani,
Chennai – 600026
If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Cash on Delivery Orders
The advance amount paid by the customer at the time of placing the order cannot be refunded to cover the shipping and handling charges for any cash on delivery orders returned to origin for any reason.
All cancellations will incur a 10% or Rs 100/- cancellation fee, whichever is greater, to cover transaction fees. Orders already shipped cannot be canceled. Please contact customer service for an RMA request if the order you wished to cancel was dispatched.
Need Help with Returns?
Contact us at support@icareservice.in for questions related to refunds and returns. Our customer service team is here to help you through the process.