10 Days Warranty Included
Repair Service
Terms & Conditions
Professional repair services with comprehensive terms and conditions. Read our policies to understand our service procedures and warranty coverage.
Service Highlights
Key features and benefits of our professional repair services.
10 Days Warranty
Limited warranty on all repair services covering parts and quality of service rendered.
Business Hours
Monday through Friday, 10 AM to 6 PM IST. Services start next business day for weekend arrivals.
Quality Parts
Highest quality parts available in the market. Factory spec parts available for various devices.
Professional Service
Initial inspection and diagnosis with proper documentation and professional repair procedures.
Our Repair Process
Professional repair procedures with quality assurance at every step.
1
Device Receipt
Initial inspection and diagnosis with proper documentation of device condition
2
Diagnosis
Thorough evaluation to ensure reparability and identify any additional requirements
3
Repair Process
Professional repair using highest quality parts and industry-standard procedures
4
Quality Check
Post-repair inspection and testing before return shipping with warranty coverage
Important Policies
Key policies and conditions that apply to our repair services.
Water Damage Policy
No warranty provided for devices with water or moisture damage. Professional cleaning attempted when possible.
Warranty Void Notice
Factory warranty may be voided by repair. No guarantee that warranty conditions will be preserved.
Privacy & Security
Security codes may be requested for diagnosis. Sensitive information never shared or disclosed.
Abandonment Policy
Devices abandoned after 10 days without contact or payment will be disposed of.
Accessories Policy
Remove SIM cards, memory cards, and cases. Not liable for accessories included in repair package.
Color Conversions
High-quality after-market parts used. Original parts returned if requested (condition not guaranteed).
Shipping Terms
Important information about shipping your device for repair services.
In-Bound Shipping Liability
Not liable for loss/damage during customer shipping to us. Strongly recommend tracking and insurance.
Return Shipping Options
Blue Dart, FedEx, Delhivery, and DTDC available. Insured packages with tracking information provided.
Delivery Requirements
Signature required delivery recommended. Customer responsible for doorstep deliveries without signature.
Detailed Terms and Conditions
Repair Service Fulfillment
Cases in which your order for repair service(s) cannot be processed or delayed include but are not limited to: further contact required from you the customer from our fraud prevention department, as well as further contact required when a device has been sent to our facility without proper included paperwork filled out legibly and/or correctly.
Furthermore, we reserve the right to refuse services to anyone in the event the device is deemed beyond repairable condition upon initial diagnosis, the device received does not match the model specific repair service(s) purchased through our website, and/or payment for such services could not be fully captured.
Hours of Operation
Our regular business hours are Monday through Friday, 10 AM to 6 PM IST. In the event your device is delivered to our facilities on a Sunday or on a holiday when our facilities are closed, services to your device will not start until the following business day.
In-Bound Shipping Liability Notice
iCare Service is not liable for any loss or damages incurred during the in-bound shipment process of your device(s) from you the customer to us. Any damages or loss of your package incurred during the in-bound shipping process will be the responsibility of the shipping provider. All claims of damage or loss during in-bound shipping must be taken up with your chosen shipping provider.
Important: We strongly suggest that you obtain tracking information from the shipping service provider you choose to ship your device to us. We also STRONGLY suggest you obtain insurance on your package sent to us for service.
Please print and fill out our Repair Service Form and include it inside the package you choose to send your device to us for repair. If you do not include this form filled out inside your package we cannot guarantee that your repair can be expedited as quickly as possible if further communication is required.
Initial Inspection and Diagnosis
iCare Service will perform an initial inspection and diagnosis of your device prior to performing requested repair services to ensure the reparability of your device to working condition. We will take proper steps and procedures to document the received condition of the device and note any cosmetic or physical damage, imperfections, broken or missing components, and other issues with the device.
In the event that the initial purchased repair services will not fix the intended issues or damaged part(s) we may then contact you to provide details of initial diagnosis to suggest additional parts or repair services required to fix your device to working condition. If additional parts or services are required, we may request payment authorization via telephone to cover additional charges necessary to complete the repair.
Water Damage Policy
If your device is received and upon initial diagnosis we determine the presence of water or moisture induced damage we may then contact you to inform you of the presence of such damage and determine the reparability of your device. We may also attempt to clean up the affected areas of your device using various methods administered by professionals to resolve any presence of water damage. We will not provide a warranty or guarantee on the repair service in the instance your device has suspected water damage.
Privacy and Security
We may request any security codes or locking swipe patterns required to unlock your device to troubleshoot and record various issues during initial diagnosis and post repair inspection. If you choose not to provide such information required to unlock your device to complete a full diagnosis we may then note your decision and revoke coverage or liability on various components on your device including but not limited to buttons, cameras, keypads, keyboards, LCD screens, Touch Screen Digitizers, etc. We will never share or disclose any sensitive information collected during the process of your repair service order.
SIM Cards, SD Cards & External Accessories
In many cases, if you have a screen protector or other protective film-like material on the outer surfaces of your device they may have to be removed to perform the necessary steps to install a new part to repair your device. iCare Service will not replace a removed screen protector unless otherwise purchased separately as an additional item/service.
Please remove any protective cases as well as your SIM card or any memory cards from your device prior to packing and shipping it to our facilities for repair. iCare Service is not liable to replace or protect any cases, SIM cards, memory cards or other accessories included in your package with your device sent to us for repairs.
Pricing Policy
iCare Service assigns prices to our repair services that include the cost of the part(s) and labor involved in the completion of the service. In the event during the initial diagnosis of your device we suggest additional parts or services to complete the repair, additional service charges may be requested. Labor charges/Service charges are estimated by the length of time and level of difficulty involved in the completion of the repair.
Return Shipping
During the checkout process, you will have to choose a shipping method to complete your purchase. These pre-calculated shipping services are the options you choose to have your device shipped back to you upon completion of the repair. We offer Blue Dart, FedEx, Delhivery and DTDC shipping for all of our repair services. Your package will be insured and tracking information will be provided via email.
If you choose a shipping service that does not require a signature for delivery you agree to take full responsibility for any packages that are left at your doorstep. When delivery confirmation from the selected shipping service has been verified no "lost" or "damage" package claims can be paid. iCare Service will take every precaution to ensure your device is delivered safely with protective packaging.
Warranty and Returns
iCare Service offers a 10 days limited warranty on all of our repair services. Our warranty is effective on the date of delivery or the date the device is ready for collection and offers coverage on the part(s) used for the repair as well as the quality of service rendered.
In the event you have an issue with your device after a repair, please contact us immediately so we can take the proper steps to resolve the situation. All warranty claims are handled on a case-by-case basis and will require contact and participation from you the customer to provide all of the information necessary to process your claim.
Warranty Coverage: This warranty only provides coverage on the parts used for the repair and does not cover physical damages caused by mishandling such as impact damage or damage caused by the elements (i.e. water, fire, etc.) This warranty only offers the guarantee that our parts will function correctly and the quality of service will meet industry standards.
Important Disclaimers
- By performing a repair on your device you understand that your factory warranty, service provider warranty and/or other extended warranties may be voided.
- Due to the nature of most repair procedures, there is the possibility that certain tools may leave cosmetic imperfections on the exterior of your device.
- Devices with altered factory software ("jailbroken", unlocked, or hacked) may have limited warranty coverage.
- Devices abandoned after 10 days without contact or payment will be disposed of.
Questions About Our Terms?
For any questions about our repair service terms and conditions, contact our team at support@icareservice.in or call us at +91 8675001122.